Ilkley Literature Festival: Festival Assistant: Fixed Term

Ilkley Literature Festival is seeking a Box Office & Festival Assistant to help deliver festival activity in Autumn 2022. This post is critical to the core ILF team in the planning stages and lead up to the Autumn festival, which runs from Friday 7 October – Sunday 23 October.

They are a small core team, but their numbers grow with freelance and short-term team members in the summer and early autumn months. Based in the Ilkley office, the Box Office & Festival Assistant will manage and oversee the box office system & processes and provide additional admin and support for the core ILF team.

Hours:

Commencing Monday 01 August – Friday 4 November 2022
35 hours per week
Standard office hours are 9.30am-5.30pm with a one-hour unpaid lunch break
Hours and days will be adjusted over the festival to account for evening and weekend work
Where necessary, additional paid hours may be required and will be agreed beforehand
Salary: Hourly rate of £10.50 per hour

Tasks & Responsibilities. These will include, but not be limited to:

Ticket Sales

Full training in use of ILF box office systems and procedures
Uploading festival events ready for on sale
Overseeing the smooth running of the ticketing system – for online and phone/postal sales
Providing excellent customer service for all box office enquiries
Taking and processing phone and postal bookings
Dealing with customer queries, returns and complaints
Processing customer data in accordance with ILF’s Data Protection policies and procedures
Festival Box Office

Producing customer lists for each event throughout the festival
Manning the box office desk at festival venues, as per agreed rota
Manning the box office phone during the festival, as per agreed rota

For further information and the full job description, please visit their website below.

Closing date for applications - Thursday 9 June at 12 noon. Interviews week commencing 20 June.

For more information visit https://www.ilkleyliteraturefestival.org.uk/about-us/vacancies