Customer Experience & Hospitality Manager

Can you see the potential in our hospitality business, and use your creative ideas to develop it? Could you lead a team to deliver a great customer experience? If you're looking for a lead role in a varied and exciting hospitality environment then this could be the perfect opportunity for you.

As our new Customer Experience & Hospitality Manager you'll help us re-establish excellent standards of service as we welcome our customers back, and take the lead on developing our offer for the future. You'll be responsible for the front of house staff and operation, whether they're welcoming audiences in for a show or to one of our food and beverage outlets, including a daytime cafe and takeaway kiosk, pre-show dining service and two bars in our beautiful venue.

The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, catering or hospitality management and delivery, with the ability to embed high standards while developing new business opportunities. This is an ideal position if you are looking for a new challenge in a busy, dynamic, and developing venue.

The Princess Theatre holds a prominent position on the seafront, seating 1,491 and hosting a variety of shows including large scale musicals, plays, comedy and music. The Princess Bistro forms part of the building running along the promenade, offering customers and diners a spectacular view across the bay. Torquay is an exciting, ambitious town, growing in opportunity and can provide attractive quality of life benefits for candidates considering a relocation.

We're part of the Ambassador Theatre Group, an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. You'll be joining the company at an exciting time as we prepare to bring back live entertainment in 2021.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

For more information visit https://candidate.atg.co.uk/132725CTOR