Customer Experience & Hospitality Manager

Customer Experience & Hospitality Manager

The Princess Theatre holds a prominent position on the seafront, seating 1,491 and hosting a variety of shows including large scale musicals, plays, comedy and music. The Princess Bistro forms part of the building running along the promenade, offering customers and diners a spectacular view across the bay. Torquay is an exciting, ambitious town, growing in opportunity and can provide attractive quality of life benefits for candidates considering a relocation.

ATG Entertainment is proud to stand at the forefront of the live entertainment industry. 

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. 

We own, operate or programme some of the world’s most iconic venues; ATG Entertainment manages 64 venues across Britain, the US and Germany. 

We are the world leader in theatre ticketing; We process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US, and Germany.

We present the world’s best live entertainment in our venues; working alongside the world’s leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment.

We produce award-winning shows; our in-house production team, ATG Productions, are dedicated to producing critically acclaimed, commercially successful and creatively ambitious work for the West End, Broadway, Continental Europe and beyond.

Can you see the potential in our hospitality business, and use your creative ideas to develop it? Could you lead a team to deliver a great customer experience? If you're looking for a lead role in a varied and exciting hospitality environment then this could be the perfect opportunity for you.

As our new Customer Experience Manager & Hospitality Manager you'll help us re-establish excellent standards of service as we welcome our customers back, and take the lead on developing our offer for the future. You'll be responsible for the front of house staff and operation, whether they're welcoming audiences in for a show or to one of our food and beverage outlets, including a daytime cafe and takeaway kiosk, pre-show dining service and two bars in our beautiful venue.

The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, catering or hospitality management and delivery, with the ability to embed high standards while developing new business opportunities. This is an ideal position if you are looking for a new challenge in a busy, dynamic, and developing venue.

Interested? Please click on the link to view our full Job Description!

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

For more information visit https://candidate.atg.co.uk/239613CTOR